4.9/5 Rating
This number comes from 64,695 reviews
Chat with the 11KK Support Team today
If there is a problem, the 11KK Support Team is nearby; users in Dhaka, Chittagong, and Sylhet receive quick responses; not a bonus, here the help with work comes first
Download 11KK APK View 11KK Help Center
What is available at 11KK Contact
136,893 active users
Many log in during night shifts to get quick help
557+ Titles
2 minutes are enough to find your favorite section in the app
99.9% uptime
The support page stays open, so wait times are shorter
Meet the support agents
Each agent handles different tasks; some handle login problems, some app installation and account verification
Rina
Chat support, Bengali and English shifts: 08:00-16:00, Dhaka time
Sajid
Login and password issues: Bengali, Hindi, Dhaka time 16:00-00:00
Nabila
APK setup, phone permissions, and device support Bengali, 24:00-08:00, Bangladesh time
Imran
Help Desk and account verification in Bengali, English, and Dhaka-centric routine
How 11KK Support works
First tell your problem, then the agent will capture it in one line and send it to the right channel
Most tickets progress in 3 steps: login, app, and contact information; these 3 areas usually have the most trouble
1. Describe the
Tell what you're stuck on regarding your account, APK, or 11KK Login
2. Choose an agent
Message goes to the suitable agent based on language and time
3. Get a quick answer
A reply may arrive within 10 minutes for common questions
4. Review the solution
Many Dhaka users resolve this step using bKash, Nagad, and Rocket
Easy contact channels
Live Chat
Write directly from the app or site for short questions; this is the fastest
Help Center
11KK Help page has setup, updates, and common solutions together
Email support
For complex issues, send a screenshot with 2 details: account name and device model
Small assistance for Bangladesh users
Users in Dhaka, Khulna, and Rajshahi often use bKash to settle things; Nagad and Rocket also help, especially for quick phone verification
On some Android phones, APK installation may require one-time permission; that's normal, and if the network is slow, start from a light page
Common Questions
How quickly do replies come from 11 KK Support?
For common questions, replies usually arrive within 10 minutes; it may take a bit longer during night shifts
Does 11KK Contact work without the app?
Yes, both Help Center and Inbox can be used, but follow-ups are easiest from the app
What to do if you can't log
Provide these 3 details: screenshot, phone used, and last page where you were stuck
Start with the 11KK Support Team
Install the 11KK App now, then from Help Center follow the path; 11KK Contact and 11KK Login are both easy to manage from one place
Download 11KK APK Open the 11KK Login page